bank![click to hear](/images/speaker.jpg)
Establishment that provides a variety of financial services.
professional training office ![click to hear](/images/speaker.jpg)
Room reserved for providing training for bank employees.
insurance services ![click to hear](/images/speaker.jpg)
Offices where customers consult bank staff about insurance services for automobiles, travel, homes, etc.
financial services ![click to hear](/images/speaker.jpg)
Offices where bank staff meet with customers to discuss financial services such as mortgages and investments.
conference room ![click to hear](/images/speaker.jpg)
Room that is big enough to hold a relatively large number of people.
loan services ![click to hear](/images/speaker.jpg)
Offices where bank staff meet with customers who are applying for a loan.
meeting room ![click to hear](/images/speaker.jpg)
Room used by small groups to hold meetings and discussions.
photocopier ![click to hear](/images/speaker.jpg)
Machine for reprography.
brochure rack ![click to hear](/images/speaker.jpg)
Rack used to display brochures and flyers containing information on services offered by the bank.
waiting area ![click to hear](/images/speaker.jpg)
Space reserved for customers waiting for an appointment in a specific department.
reception desk ![click to hear](/images/speaker.jpg)
Area where customers are met.
security grille ![click to hear](/images/speaker.jpg)
Sliding or folding bars that isolate the bank’s automatic teller machines when the bank is closed.
lobby ![click to hear](/images/speaker.jpg)
The bank’s entrance area.
janitor’s closet ![click to hear](/images/speaker.jpg)
Room for storing cleaning products and housekeeping supplies.
cloakroom ![click to hear](/images/speaker.jpg)
Space designated for storing clothes, hats, umbrellas and so forth.
restroom ![click to hear](/images/speaker.jpg)
Room equipped with toilets and sinks.
staff lounge ![click to hear](/images/speaker.jpg)
Room where staff eat meals and relax.
director’s office ![click to hear](/images/speaker.jpg)
secretary’s office ![click to hear](/images/speaker.jpg)
customer service ![click to hear](/images/speaker.jpg)
Office where bank staff meet with customers to open accounts, issue debit cards, give out forms and so forth.
safe ![click to hear](/images/speaker.jpg)
Reinforced fireproof safe used to hold the bank’s cash supply and negotiable documents.
safe deposit box ![click to hear](/images/speaker.jpg)
Compartment rented by customers to store valuable objects and documents in a safe place.
vault ![click to hear](/images/speaker.jpg)
Reinforced fireproof room containing the bank safe and the customers’ safe deposit boxes; access to it is tightly controlled.
coupon booth ![click to hear](/images/speaker.jpg)
Small closed cubicle used by a customer to open a safe deposit box.
line ![click to hear](/images/speaker.jpg)
Area where customers wait to be served at a wicket.
window ![click to hear](/images/speaker.jpg)
Counter where bank tellers serve customers.
business window ![click to hear](/images/speaker.jpg)
Counter reserved for business accounts.
cash supply ![click to hear](/images/speaker.jpg)
Room where bank staff replenish the automatic teller machines and collect deposits and bills.
night deposit box ![click to hear](/images/speaker.jpg)
Wicket used by business customers outside of banking hours.
automatic teller machine ![click to hear](/images/speaker.jpg)
Machine where customers use a debit card to carry out a variety of banking operations such as withdrawals, deposits, transfers and bill payments.